Scandinavian Airlines now enables travelers to securely share live bag location data through Find Hub, thus strengthening and improving the baggage recovery experience.
SAS is enhancing the customer experience with the introduction of Share Item Location in Find Hub, a new capability that allows travelers to securely share the live location of a Find Hub compatible tag or accessory directly with SAS teams. The feature gives customers greater control and peace of mind while enabling faster, more precise support when a bag is misplaced.
“We know how important it is for our customers to feel informed and supported throughout their journey. By integrating Find Hub’s secure location sharing capability into our processes, we are giving travelers greater peace of mind and enabling our teams to resolve baggage issues faster. This is another step in our ongoing work to build digital solutions that genuinely make travel easier,” says Massimo Pascotto, Vice President Digital Customer Solutions at SAS.
Secure, simple and designed for travelers
The Find Hub app lets travelers view their tagged items on a map. With the new Share Item Location function, customers can generate a secure, time-limited link and share it with SAS representatives via the existing Self Service Reporting Tool if a bag goes missing. This gives travelers a more active role in the process and allows them to follow the status themselves without needing to call for updates.
The shared link provides SAS with location information, helping staff pinpoint and recover luggage more efficiently. Sharing can be stopped at any time, and all data is encrypted.
SAS is collaborating with partners across the travel ecosystem to ensure the solution works seamlessly where customers need it most. Several major global airlines now accept Find Hub location sharing as part of their baggage recovery process, with additional partners joining soon.
SAS will continue expanding its digital ecosystem through partnerships and new tools designed to improve reliability, reduce stress for travelers, and strengthen the overall customer experience.
For more information, please contact:
SAS Press Office: +46 8 797 2944
SAS, Scandinavia’s leading airline since 1946, operates a global hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN).
Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 60,000 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a relentless focus on operational excellence, SAS ranks as one of the most punctual airlines in Europe and the world. Together with a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to significantly reduce CO₂ emissions from our flight operations in line with international aviation climate frameworks, embodying the visionary spirit of our founders: “To move from the old to what is about to come, is the only tradition worth keeping.”
SAS joined SkyTeam in September 2024, and together with our partner airlines, we offer a wide network worldwide.
For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.
This information was brought to you by Cision http://news.cision.com
https://news.cision.com/sas/r/sas-partners-with-google-to-improve-tracking-of-missing-bags,c4318799
